Introduction To Human Skill
It refers to the ability of a human to judge & work with understanding & motivate others which mean the person should be competent to handle interpersonal relation both at the individual as well as group level. The human skill applied by effective managers can be broadly categorized as
a) Understanding behavior both at individual & group level
b) Ability to predict behavior directing, motivating, changing& controlling behavior
Definitions
Skill:-
“The ability to use one knowledge effectively & readily in the execution of performance”
Human skill
“Human skill is the sum total of talent, knowledge, ability attitude of the individual or the total work in an organization put to productive use”
I. Reading Skill
“People who read the people who lead” because the act of reading is essentially a process of thinking. The question is not can you read rather it is, Can you read well? It is necessary to read for at least half an hour a day.
Mind training for better reading
a.Question
One must ask a question not only before reading but also while reading. Do I agree with what proof? What follows these types of questions should be asked, Time spent on the question should be 10% of the total time
b. Read
For effective reading, it is necessary to choose a place where there is no disturbance. Active involvement should be there in reading after every hour it is necessary to take a break. Time spent on reading should be 15% of the total time
c. Restate
It means to put down the book at regular intervals and tell what you read. A good reader does it. After a certain interval close the book & tell your sub-main point & important details. The reader who restates remembers three times more and does not restate. Time spent shall be 20% of the total time.
d. Review
It is simply repeating the first three steps i. e question, read & restate. Time spent should be 10% of the total time
2. Writing Skill.
A good writer is a sculptor he uses fewer words & expresses more. He cuts useless word and makes every word means.
Essentials of good writing skill
- Concentrate on paragraphs and develop one paragraph idea.
- Clear writing comes from clear thinking.
- Always try to write to express not to impress.
- Be reader-oriented.
Essential for writing a business letter
For writing a business letter it is necessary to stay in simplest way possible the basic element of the message. The proper order of the ideas needs to be maintained
Letter of yes
(Promotion, admission, permission, award, etc)
For such type of letter, it is necessary to put the main idea first followed by details & end with pleasant
Letter of No
( Request, Refuse, Regret)
In such type of letter put the natural idea first then the reason, then bad news in tactful terms & end with a pleasant note
3. Listening skill
The manager spends 45% of their time listening. The better person listens the better the relationship will be maintained. The most common benefit of better listening is an appreciation increase in morale & avoidance of conflict
Listening indicates
- A person is important
- The person is worth time & attention a person is interesting
- That person is interesting.
Essential for Being a Good Listener
- Give full attention to the person who is speaking.
- Don’t look out the window or what else is going on.
- Make sure your mind is focused.
- If you feel that your mind is wandering change the position of your body & try to focus on spoken words.
- Start speaking after the speaker finishes his talk.
- You can’t really listen if you are busy thinking about what you want to say next.
- Listen to make the important points the speaker wants to access.
In the end, giving feedback is important.
You can learn more about basic human abilities here.
